Woodfin Sanitary Water and Sewer District
Meeting of Board of Trustees
Minutes of October 21, 2024
Chairman Gordon Maybury called the meeting to order at 5:00 p.m. In attendance were Larry Hopkins, Vice Chair; Lauren Edgerton, Secretary; Dr. Joseph Martin, Executive Director Emeritus; Seth Eckard, Executive Director; Jackie Bryson, MSD Representative; Megan Powell; Keith Webb; Sam Chattin, Field Supervisor.
Approval of the Agenda
The agenda was approved by unanimous consensus.
Approval of Minutes
Motion by Edgerton to approve September 2024 minutes, Hopkins seconded. The motion carried unanimously.
MSD Report
Ms. Bryson mentioned that MSD did not hold a meeting last night due to Hurricane Helene. Director Eckard thanked MSD for their help in the District’s recovery.
FEMA Reimbursement Discussion – Megan Powell
Megan Powell with WhithersRavenel gave the Board an overview of the FEMA reimbursement process, specifically concerning damage caused by Hurricane Helene. Keith Webb with McGill Associates mentioned that the District is actively working on a revised CIP via a resiliency committee that will evaluate capital projects that need to be completed due to damage caused by the hurricane. Director Eckard noted that the State of North Carolina is offering communities damaged by the Hurricane a $3,000,000 loan at zero percent interest to be paid back over twenty years for projects related to the storm.
Public Comment
A citizen named Gary thanked the District for their hard work restoring water service to customers. Chairman Maybury thanked Gary for his comments. John Payne, who lives on Blackberry Inn Road, shared concerns about damage to the District’s reservoir dam during the storm. John asked if the District had the dam inspected. Director Eckard explained that the dam had been inspected by the North Carolina agency Dam Safety, The Army Corp of Engineers, and the engineering firm WhithersRavenel. The dam did receive some damage but was not in danger of failure. John said that he heard that the dam had floodgates open during the storm. Director Eckard noted that the dam has no floodgates and only a natural passive spillway. John asked Chairman Maybury if he could take a tour of the dam. Chairman Maybury said that staff would arrange a tour for John and anyone who would like to tour the dam at the Woodfin Water District Reservoir.
Director’s Report
Director Eckard provided the following updates:
1.
Hurricane Helene
Hurricane Helene caused catastrophic damage to the utilities in Buncombe County, including the Woodfin Water District. So far, we have found damage to the reservoir dam, the transmission line, power access to our facilities, roads, and the pump station, as well as dozens of known and unknown breaks and leaks throughout the system. This initially left most of our 10,000 customers needing water. Since the storm, we have restored water service under a mandatory boil water notice to the majority of our customers. Many partners helped us restore service to our customers, including, but not limited to, MSD, Buncbome County, FEMA, the State of North Carolina Emergency Operations Center, the City of Durham, Onslow Water and Sewer Authority, the City of Asheville, the Town of Woodfin, and many others who helped us obtain materials and supplies.
2.
Woodfin Water Reservoir Dam
During the storm, part of the front face of the earthen dam at the reservoir slumped off. Dam Stafey with the State of North Carolina inspected the dam's condition and said it wasn’t in imminent failure, but work needs to be done to restore the dam. The District is working with WitherRavenel Engineering to assess the damage and help us procure a contractor to repair the dam as soon as possible.
3.
Transmission Line
After the storm, crews repaired several breaks along the main 14-mile transmission line from the plant to our first tank. With the help of MSD and Terry Brothers, some water can now reach Reynold’s Tank. We know there are still leaks on or serviced from the transmission line that still need to be found and fixed.
4.
Water Plant
The Water plant did not sustain damage during the storm. Blackberry Inn Rd, which leads to the plant being completely destroyed. The street and associated bridges have been rebuilt with the help of MSD and NCDOT. We had initial concerns about our ability to bring chemicals to the plant, but those issues have been resolved. The plant is fully operational, running under Duke Energy power, and producing high-quality water. At some point we will need to replace our backup generator.
5.
Outside Help
The District is a member of NC Water Warn, an organization made up of utilities across the state that have mutual aid agreements that are activated during natural disasters. The City of Durham and Onslow Water and Sewer Authority have sent crews to help Woodfin Water fix broken lines and clear access to our system assets, such as the Baird Cove tank and the pump house. The district is also utilizing Hyatt Construction to help the District make repairs to broken water lines.
6.
Mandatory Boil Water Notice
The District is under a Mandatory Boil Water Notice until further notice. This means boiling water vigorously for at least one minute before ingesting it.
7.
Service Restoration Status
As of October 16th, 2024, most of our customers have water service east of the river. We are still waiting for the City of Asheville to restore water service to our interconnect in the West Buncombe area.
8.
Report Leaks
We want to encourage customers to report any leaks that they find by calling (828) 253-5551
9.
FEMA Reimbursement
The District is engaging with the engineering firm WitherRavenel for disaster recovery and grant writing services. Staff is documenting all storm-related expenses and plans to submit reimbursement requests as soon as possible.
10.
New Taps and Connections
We are temporarily paused for new connection requests until we have restored water service to our existing customers.
11.
Project on Hold
Reynolds Tank Rehab
Water plant Lagoon
12.
Audit
Hurricane Helene impacted the firm that provides our annual audit, but it is now re-engaging with the District to finish the fiscal year 2023-2024 audit.
13.
Lead and Copper Service Line Inventory
In 2022, the Environmental Protection Agency (EPA) and the North Carolina Department of Environmental Quality (NC DEQ) released updated standards called the Lead and Copper Rule Revisions (LCRR). The updated rule is designed to protect communities from the risks of lead exposure from drinking water flowing through lead-based pipes.
The primary goal of the Lead and Copper Rule is to ensure that drinking water in communities across the United States remains safe and free from contaminants. The rule stipulates that water utilities must work to eliminate any existing lead water lines in their distribution systems. The Woodfin Water District is working diligently to meet the new requirements and guidelines in the LCRR.
As far as Woodfin Water District staff is aware, the District’s water system does not have lead service lines. Staff has no records or knowledge of any known lead service lines in the District’s water distribution system.
District staff routinely samples for lead and copper as required by the EPA, and results have met state and federal safe drinking water standards. The Annual Drinking Water Quality Report has more information on the latest water quality sampling.
Dr. Martin submitted our report by the due date of October 16th. In this report, Dr. Martin has reported the material type for service lines in the district that were constructed after the federal government prohibited lead lines in the construction of new homes; what we do not know is the material type for service lines on the customer side of the meter for most homes. Therefore, we have marked those addresses in our report as “unknown.” This is an acceptable answer for the report.
As per federal guidelines, any property marked as “unknown.” will receive a letter from the District next month stating why they are receiving a letter; note that we don’t suspect any lead service lines and do not know the material type of their service line. We will develop a game plan asking property owners to help us identify the material type of their service line so we can complete the report in the future.
Old Business
No old business.
New Business
a.
Resolution 2024-12. Director Eckard explained that the purpose of adopting the proposed procurement policy, as established in Resolution 2024-12, is to ensure compliance with state and federal procurement rules. This policy is crucial for enabling the District to access FEMA reimbursements for expenditures incurred in response to Hurricane Helene. Motion by Edgerton to approve Resolution 2024-12, Hopkins seconded. The motion carried unanimously.
b.
Resolution 2024-13. Director Eckard explained that the purpose of adopting the proposed resolution is to authorize the Executive Director of the Woodfin Sanitary Water and Sewer District to enter into agreements for various professional services essential for the District’s operations. These services include engineering, grant writing, consulting, FEMA documentation, disaster recovery services, and others necessary for maintaining efficient operations. Motion by Edgerton to approve October 2024 minutes, Hopkins seconded. The motion carried unanimously.
c.
Chairman Maybury began a conversation with the Board to determine what to do with upcoming water bills in the aftermath of Hurricane Helene. Board members shared their concerns about not burdening customers experiencing financial hardship immediately after the storm and that they do not want to charge customers for water when service is unavailable. Dr. Martin shared the same concerns but also said that the district is responsible for finding a compromise and charging customers for water consumption. Staff noted that water was still under a mandatory boil advisory. The water is being tested and is within all acceptable parameters, but it still has some turbidity from water sourced from the City of Asheville. Director Eckard proposed the following motion for consideration by the Board. Approve discounting bills by 50% of the minimum charge for all customers in the billing cycle going out in November 2024 and in the billing cycle going out in December 2024. Commercial customers and businesses who are billed monthly will only receive this discount one time. Motion by Edgerton to approve the above 50% discount of the minimum charge for all customers in the billing cycle going out in November 2024 and December 2024, Hopkins seconded. The motion carried unanimously.
Call of the Board
The Board discussed current and future communication with the public. Trustee Edgerton said she is grateful for our outreach but doesn’t think it’s reaching everyone. She noted that it’s not due to a lack of effort but to the demographics in Woodfin. The District’s tools, which mainly consist of social media and the website, are tools that older individuals are not utilizing as much. Edgerton also noted that a citizen offered to help the District with foreign language interpretation. Director Eckard agreed with the analysis.
Chairman Maybury noted that the text alert system content was acceptable, but the alerts went out only to those signed up for the notification service. Maybury wanted to know if we could find a way to send information to all of our customers by text alert. Maybury also mentioned that we need to revise our website so that it’s easier for customers to find information.
Trustee Hopkins noted that remote customers have no way to communicate. The Board pointed out this is a complex problem, especially during a crisis. Supervisor Chattin said that early in the aftermath of the disaster, no one had any way to communicate. Trustee Edgerton noted that it wasn’t just the District that couldn’t communicate with the public; every organization experienced difficulty communicating during the crisis.
Director Eckard said he would work with the resiliency committee to find ways we can improve communication with our customers.
Adjournment
The meeting was adjourned at 6:38 PM.